What are your refund policies?
If for any reason you, the end-user consumer, are not satisfied with your product, we will refund to you the purchase price or provide you with a replacement. Please contact Consumer Affairs at 1-877-229-3724 or email us.
All requests for a refund must be accompanied by original purchase receipt, print or digital, as instructed by the consumer affairs representative.
If the reason for refund is related to your purchase through our BioAdvanced.com website, we will credit the purchaser their purchase price to the original form of payment.
If the reason for refund is related to the use of your BioAdvanced product, our consumer affairs team can assist you, and if approved, we will issue a check to you for the refund amount.
For refunds related to your purchase, the following conditions must apply.
- The item must have been sold on our online store
- The refund request must be made within 28 days of delivery
Feel free to contact our Consumer Affairs representative at 1-877-229-3724 or email us.
Can I request an exchange instead of a refund?
We will assist you with an exchange so long as the product was purchased on Bioadvanced.com. To exchange an item, contact consumer affairs at 1-877-229-3724 or email us.
How long does a refund take to process?
Refunds are processed within one business day of being approved by the consumer affairs team. The credit will be forwarded to your credit card company or bank, and posted to your account in accordance with the terms between your credit card company or debit card and the issuing bank. Typically, the credit will appear on your account within 3-5 business days of being processed.
How can I write a product review?
- On the appropriate product page, scroll to the area next to the product image. There, you will see a “Write a Review” link.
- Once you click on that button you will see an image of the product, a text box, a rating section, and corresponding questions about your experience with the product. Please fill in as much information as you’d like. You can also insert your name, where you live, your email address and pictures or videos of your experience.
- Accept the Terms & Conditions, then, click on the ‘Post your Review’ button.
- Once you’ve submitted your review, it may take up to 1-2 business days for it to appear on the site.
Please review our Terms of Use for the legal terms and conditions concerning your submission of reviews.
What happens if there’s a delivery mishap or my product arrives damaged?
Please contact Customer Service at 1-877-229-3724 or email us.
If your BioAdvanced product is received damaged or otherwise unusable, we will ship a new product to you at no cost. Proof of purchase will be required for refund or replacement. We will also require a photo of the damaged item as it was received.
Do you have physical stores?
We currently do not have physical stores under our brand name. Many of our products are sold through major home improvement retailers, hardware stores, and independent garden centers throughout the US. However, not all stores carry all products.
The list of stores near you that resell our products can be found on our Buy Now links on each product page.
Is there a warranty on your items?
We guarantee all BioAdvanced products sold through our online store to be free of defect. All our products carry our Satisfaction Guarantee: If you are not satisfied with this product, we will gladly refund your original purchase price.
We will exchange an item or provide a refund for any a defective BioAdvanced product that meets the following conditions:
- The item must have been sold on our online store
- The exchange or refund request is made within 28 days of delivery
If you have a refund or exchange request resulting from a defective item please reach out to our support at 1-877-229-3724 for more information on how to proceed.
Returns of products purchased through a retailer should be processed through the retailer at which the product was purchased.
Do you offer rebates or coupons?
Yes, we offer rebates all year long. To review available rebates and instructions on how to claim your rebate, please go to our Savings page.
You offer rebates. Can I get a discount on my purchase and apply for a rebate?
Yes, we offer rebates all year long. To review available rebates and instructions on how to claim your rebate, please go to our Savings page.
What if I am not satisfied with the performance of my product?
We are very sorry that our product did not meet your expectations. We will gladly offer a full refund or provide a replacement like-product for you.
Please contact our consumer affairs team at 1-877-229-3724 or email us with the details. We want to know what didn’t work for you, and we may ask you questions about how the product was applied to help determine why it did not work as expected. And we might ask you to email us a photo or two, if applicable.
We will ask you to provide proof of purchase (your Order number).
If you have product remaining in the bottle or bag, you will need to contact your local waste management company for instructions on how to dispose of the product or package.
How do I return a product that was a gift?
BioAdvanced is very sorry that your gift did not work for you. Please call the BioAdvanced Consumer Affairs Team at 1-877-229-3724 for assistance returning the item.
We will need some information in order to pull up the account that the gift was purchased on. Please provide the purchaser’s phone number, first and last name, or email address. Any refund processed for a gift item will be credited to the original purchaser's form of payment.
How can I get assistance if I have further questions?
If you have any questions not noted in our FAQ sections, please reach out to our Consumer Affairs Team at 1-877-229-3724 or email us.